Terms of service

Last updated: 30th November 2025

Welcome to Peggy & Pearl. By accessing or using our website, placing an order, or interacting with our services, you agree to the following Terms of Service. Please read them carefully.

 

1. About Us

This website is operated by Peggy & Pearl. Our email address is info@peggyandpearl.co.uk

      2. Use of Our Website

You agree not to use the website for: 

. Any illegal or unauthorised purpose.

. Attempting to damage, hack or disrupt the site.

. Copying or using our content without permission.

We may update, modify, suspend or remove parts of the website at any time.

      3. Products

We aim to describe products accurately, but:

. Colours, sizes or natural gemstones may vary slightly.

. Handmade items may have small variations.

. Availability is not guaranteed.

     4. Orders & Payment

When you place an order:

. You will receive an order confirmation email.

. We may refuse or cancel an order due to stock issues, payment concerns, or suspected fraud.

All prices are shown in GBP and may change at any time. Payments are processed securely through trusted payment providers.

     5. Shipping

Shipping options, costs, and estimated timeframes are shown at checkout. Once the order is shipped, delivery times are the responsibility of the chosen courier.

     6. Returns & Refunds

We accept returns under the conditions stated in our Returns and Refunds Policy.

Items must be unworn, in original packaging and returned within the allowed timeframe.

     7. Accuracy of Information

We try to ensure that all information on the site is accurate. However, errors such as inaccuracies may occur. We may correct such errors at any time and update orders when necessary.

    8. Intellectual Property

All images, designs, product names, branding, logos and website content belong to Peggy & Pearl. You may not reproduce, copy or dispute any content without written permission.

    9. Limitation of Liability

Peggy & Pearl is not responsible for: 

. Delays, Losses, or damages caused by couriers.

. Misuse or improper care of jewellery.

. Website downtime or technical issues outside our control.

We shall not be liable for any indirect, incidental or consequential damages.

    10. Third-Party Services

We use third-party providers for payment processing, shipping, marketing and analytics. These providers have their own terms and privacy practices, which you agree to when using those services.

    11. Personal Information

Your personal data is handled in accordance with our Privacy Policy, available on our website.

    12. Changes to These Terms

We may update these Terms of Service at any time. The latest version will always be available on this page.

    13. Contact Us

If you have any questions about these Terms of Service please contact us: 

info@peggyandpearl.co.uk